Help centre
How can we help?
Quick answers about booking, payments, your account and common questions about Yukser.
Account & profile
Deleting your tukang account
As a tukang, you can delete your account at any time through the app. Here is how to do it and what you need to know. How to delete Open the Profile tab. Select Delete account at t
How to delete your account
You can delete your Yukser account at any time. Here is how it works and what happens afterwards. How to delete Open Profile. Select Delete account at the bottom. Confirm. Your acc
Editing your profile as a customer
You can update your profile at any time from the Profile page. What you can change Full name - shown to the tukang when you book Profile photo - optional, but helps the tukang reco
Changing your password
For your account's security, change your password regularly. How to change it Go to Profile → Change password. Enter your old password. Create a new password (at least 8 characters
Managing notifications
Yukser sends notifications for important things like new orders, status updates, and messages. Types of notification Orders - tukang accepted, on the way, arrived, completed Messag
Tukang account settings
The Profile → Account settings page has three sections. Profile Name, shown to customers. Use your real name as it appears on your KTP. Vehicle Choose the main vehicle you use for
Setting your service zone
Your service zone determines which orders come through to you. Radius options 5 km, 10 km, 15 km, or 25 km from your home location (the one you chose during onboarding). How to pic
Eco-Friendly badge
Tukang who use low-emission vehicles get an Eco-Friendly badge on their profile. Vehicles that qualify Electric motorbikes Electric cars Bicycles What are the benefits? The badge a
Understanding your verification status
Your verification status appears at the top of your profile page. Four possible statuses Pending verification - your documents are being reviewed by the Yukser team. Allow 1-3 work
Availability: online and offline
The availability toggle on your home page controls whether you accept new orders. Online (green) New orders can come through to you The app tracks your location for distance matchi
Taking a break with a return date
When you turn off your availability toggle, Yukser asks until when. Set the date, and you go live again automatically, no need to remember. Why this matters Being offline means no
Account suspended: what it means and what to do
If you open the app and immediately see the "Account suspended" screen, it means the Yukser team has temporarily frozen your account. While suspended, you will not receive new orde
Reading and replying to reviews
Every customer can give a star rating and write a review after an order is complete. All your reviews are in one place. Where are my reviews? Open Profile, then tap the Reviews row
Tukang rankings
Yukser has four rankings: Pemula, Andalan, Bintang, and Elite. Your ranking shows how consistent your work is, and customers can see it. Where do I see my ranking? Open Profile and
Why does Yukser ask for your gender?
When you sign up (or the first time you open the app after an update), Yukser asks for your gender, male or female. It's a one-off question, and your answer won't appear on your pu
Payment
How refunds work
If a tukang cancels a job after you have paid, or if the Yukser team cancels a booking at your request, your money is refunded. Where the money goes Back to the payment method you
How to make a payment
Once the tukang has accepted your order and confirmed the material costs, you will be taken to the payment page. How to pay Select a payment method from the options shown on your s
How you receive payment
Once a customer has paid, you will immediately see the status Paid in the app. How it works: Set the materials cost after accepting the order The customer will proceed to payment O
Leftover materials: get a refund or leave a tip?
If the tukang uses less material than expected, the remaining amount is yours. You can choose: Refund me - the remainder goes back to your payment method (1-3 working days; QRIS vi
Tips from customers
If you use fewer materials than the estimate, the customer can choose to give you the remainder as a tip, 100% with no deductions. You'll get a "You've received a tip 🎉" notificati
What happens after you cancel a paid job
When you cancel a job that a customer has already paid for, the system automatically starts a refund. It's important to understand the consequences before you cancel. How refunds a
How to pay for your order
Once the tukang agrees and the material estimate is confirmed, you will be asked to pay. Payment methods QRIS is always available. Other methods appear on the payment screen when t
How Yukser's escrow protects you
Yukser uses an escrow system to keep payments safe for both parties. What is escrow? When a customer pays, the money is not sent straight to the tukang. The funds are held by Yukse
Tukang earnings
Every job you complete adds earnings to your account. How to view your earnings Open the Earnings tab in the tukang app. You can see this month's earnings, your balance status (Hel
Withdrawing funds to your bank account
Confirmed earnings can be withdrawn to your bank account. Viewing withdrawal status Open the Earnings tab → View all transactions. Each transaction has a status: On hold, Processin
How to view and download your invoice
Every paid order has an official invoice. It shows the invoice number, service details, charges and payment status, so you have clear proof that the job has been paid for. How to o
Why prices can vary by area
Yukser is active in Jakarta, Bali and Bandung. Because market rates differ from one area to another, service prices on Yukser follow the area where the work is carried out. 📍 Which
Ordering more than one. why is it cheaper?
For some services you can choose how many you want done in a single order, for example three air conditioners cleaned at once. The second unit onwards costs less than the first. 🙌
If your tukang proposes extra work
Sometimes after a tukang sees the job in person, there turns out to be more than what you booked: a pipe that's also corroded, cables that need replacing, an extra AC unit. For thi
When does the tukang receive payment after I pay?
After you pay, Yukser holds the funds until the tukang completes the work and you confirm everything is fine. How it works You pay via QRIS or another method, and the funds go to Y
Submitting extra work
If you arrive on site and find there is more to do than what was booked, do not ask for cash and do not start work without approval. Submit it through the app. How to do it Open th
When and how do I receive payment from Yukser?
Once you complete an order and the client confirms, Yukser automatically transfers the payment to your bank account. Payment flow You complete the order, the booking status changes
How to add a bank account to receive payments
You need to add a bank account before you can receive payments from Yukser. Steps Open Profile → Bank account Choose your bank (BCA, BNI, BRI, Mandiri, etc., or an e-wallet such as
What does 'payment pending' mean in the Earnings tab?
The "Pending" status means there is a payment ready to be transferred to you, but the system has not been able to send it yet. Common causes No bank account added: you have not add
Other
7-day guarantee
Every job completed on Yukser is covered by a 7-day guarantee. If the result does not match what was agreed, the tukang who did the work comes back to fix it, at no extra charge. W
Safety and verification at Yukser
Trust is at the heart of Yukser. Here are some of the things we do to protect it: Tukang verification All tukang active on Yukser have gone through identity verification: KTP, a se
Leaving a review for your tukang
After the job is done, you'll be asked to leave a review. What you rate 1 to 5 stars, overall rating A short comment (optional), what went well or not Why reviews matter They help
Ratings you receive
After every completed order, customers give you a rating of 1–5 and a short comment. Where can I see them? Open Profile → Ratings. You'll see: Your average star rating Total number
Contacting the Yukser team
Need help that the Help section hasn't answered? Our team is ready to hear from you. How to get in touch From the app: open the Help page and look for the contact button (currently
Privacy policy summary
Yukser stores some data about you to run the service. We look after it carefully. What we store Basic identity - name, phone number, profile photo Order address - so the tukang can
Tukang app vs Yukser web
As a tukang, you use the Yukser Tukang app on your phone. Why an app, not the web? New order notifications sent straight to your phone Uses GPS for distance matching Camera ready f
Terms & conditions: a short summary
A few important rules when using Yukser: For all users Give accurate and up-to-date information (name, address, phone number) Do not misuse the platform for illegal purposes Respec
Become a Yukser Duta, refer people, earn recurring commission
What is a Yukser Duta? Yukser Duta is a programme for anyone who wants to refer friends, family, neighbours, or tukang contacts to use Yukser, and earn recurring commission every t
Invite friends and get vouchers
Invite your friends to use Yukser, and you both benefit. 🎉 How it works Share your code or link. Open the Invite friends page in your profile, then send your code or invite link vi
Invite other tukang to Yukser
Invite other tukang to join Yukser, and you both get a commission discount. 🛠️ How it works Share your code or link. Open the Invite tukang page in your Profile, then send your lin
Voucher for your next order
Every time an order is completed, you can receive a voucher for your next one. 🎉 How it works Your order is completed by a tukang. The voucher is automatically added to your accoun
Booking
How to book a service
Booking a service on Yukser takes just a few minutes. The steps Open the app or app.yukser.com. Choose a category (AC, electrical, cleaning, etc.) or search using the search box. S
Yukser is finding you a tukang
After you tap Find a Tukang, the system starts matching you with the nearest active tukang who has the right skills. How long does it usually take? During busy hours (midday to lat
What is a material deposit?
Some jobs need materials, such as pipes, cables, paint, bolts and so on. Before heading to you, the tukang will estimate the material costs and send you a figure as a material depo
OTP code when your tukang arrives
When your tukang arrives at your location, you will be asked to share a 4-digit code with them. What is this code for? The OTP code confirms that the job is genuinely starting at t
After the job is done
When the tukang marks the job as complete, your order status changes to Complete and you are asked to: Leave a review Rate 1–5 stars and leave a short comment. This helps good tuka
How long does finding a tukang take?
After you confirm your order, Yukser starts looking for a tukang. One is usually found within 1–2 minutes, and even faster in busy areas. What happens behind the scenes? The system
Cancelling an order as a customer
Plans change sometimes. Here are the cancellation rules from the customer side. Before the tukang accepts Cancel any time. No charge, no notification to the tukang. After the tukan
Sending a message to your tukang
While an order is in progress, you can message your tukang directly using the Hubungi Tukang button on the order page. What do people usually ask about? Where the tukang currently
How to book a tukang
Booking a tukang through the Yukser app is simple. Here's how: Choose a service. Open the Services tab, select a category, then pick the service you need. You'll see the service de
Receiving a new order
When an order appears in your service zone, a notification shows up in the app with a brief summary: Type of service Location (distance from you) Base rate Customer notes (if any)
How order matching works
Yukser uses a 3-tier cascade system to distribute orders to tukang. The goal: every order gets a fair chance to be considered carefully, while still finding the right tukang quickl
Setting material costs
After you accept an order, you will be asked to set an estimated material cost. !Material cost estimation form with a no-materials-needed option How much should I enter? Enter a re
Changing the material cost after entering it
Already entered a figure but need to correct it? You can, under certain conditions. When can you change it? As long as the customer has not started paying. Once they tap "Bayar Sek
Proof of material purchase, photo of your receipt
If your order includes a material budget, you can upload a photo of your receipt on the order page. The customer can see the photo, so they know what their material money was spent
Heading to the customer's location
Once the customer has paid, you are ready to head out. Before you leave Check the full address and landmarks on the order page Check any notes the customer has left Bring the tools
Confirm you have arrived at the location
When you arrive at the customer's address, tap I have arrived in the app. !Order details with the I have arrived button What happens after I tap that button? The app waits for the
Completing an order
Once the job is done, it's time to close the order in the app. Steps Open the order detail page. Tap Mark as complete. Upload a photo of the completed work as proof for the custome
Cancelling an order as a tukang
Sometimes circumstances make it impossible to continue. A Tukang can cancel, but there are rules. When you can cancel After you accept an order, up until before you press "Done". H
There is a warranty claim on your order
Customers can raise a claim from the moment an order is paid and you start work, up to 7 days after the job is marked complete. A claim is not a punishment: it is your chance to pu
Changing your booking time
Plans change. If you booked for a specific time and it no longer works, you don't need to cancel. Just propose a new time. How to change your schedule Open your booking in the Orde
Reading tukang reviews before you book
Before you go ahead and book, you can read what other customers have said about the tukang you've found. How to do it On the tukang card, tap the review count next to the stars. A
Proposing a new time to the customer
If you have accepted a job with a set time but it turns out there is a clash, you do not have to cancel. Propose a different time and let the customer decide. How to do it Open the
Reporting when something goes wrong
If something goes wrong with your order, you don't need to hunt for a WhatsApp number. Report it directly from the order page. How to do it Open the order in the Orders menu. At th
If your tukang doesn't arrive
Paid but your tukang hasn't set off or still hasn't shown up? You don't need to wait without any answers. When the button appears The app tracks how long you've been waiting automa
If the customer is not at the location
You have arrived, but no one answers the door and the customer is not responding. Do not just leave, report it through the app. How to do it After you mark that you have arrived, t
Viewing the reviews you've written
All the reviews you've ever written are saved in one place. In the Yukser app Open the Me tab. Select My Reviews. You'll see all your reviews, including the tukang's name, the serv
Why are phone numbers hidden in chat?
Before payment, phone numbers and WhatsApp/Telegram links in chat are automatically hidden (███). This is to protect you: orders paid through Yukser are covered, your money is safe
Why haven't I received any orders yet?
Not receiving orders can be worrying. Try checking these steps: Make sure your account is ready. Your KTP is verified, your account status is active (not paused), and your services
Getting started with Yukser
What is Yukser?
Yukser is a platform that connects you with verified tukang in Jakarta. From AC servicing, electrical repairs, plumbing and house cleaning to carpentry and painting, you can book i
Yukser service areas
Yukser currently serves Jakarta and the surrounding area (Jabodetabek). Tukang active on the platform set their own service radius, typically 5, 10, 15, or 25 km from where they ar
How to sign up as a customer
Signing up on Yukser only takes a few minutes. Steps Open app.yukser.com or the Yukser app on your phone. Tap Sign up then enter your mobile number. Enter the OTP code sent to you
How to register as a tukang
Welcome to Yukser! Tukang registration is guided step by step through a chat conversation. Yukser asks one question at a time, and you just answer. Name and phone number Download t
Tukang verification process
Before you can accept orders, the Yukser team verifies your details. What we check A clear KTP photo, with your data read automatically A selfie that we automatically match against
How Yukser works in 5 steps
From booking to completion, here's how it goes: For customers Choose the service you need and enter your address. The system finds the nearest available tukang. The tukang accepts
KTP damaged or unreadable? Here's what to do
A KTP that's been used for a long time can wear out: the photo fades or the text becomes hard to read. If the Yukser team can't match your face to the photo on your KTP, your verif
I was introduced to Yukser by a Duta
You signed up through a Duta's code If you signed up as a tukang using a QR code or link from a Yukser Duta, you are connected to them. This means: For you You remain an independen
I was invited through a Duta, what does that mean?
You were invited by a Yukser Duta When you scan a QR code or use a link from someone, you are connected to them as a Yukser Duta. Here is what that means: For you No extra charges.
Photos of completed work: how to upload and when you can skip
Why does Yukser ask for photos after I finish? When you mark an order as Complete, Yukser invites you to take 1–3 photos of your completed work. These photos: Customers can view di
Photos of completed work: where can you see them?
Tukang can upload photos after finishing Once a job is done, the tukang has the option to take 1 to 3 photos of the completed work, such as the repaired spot, a cleaned area, or a