If something goes wrong with your order, you don't need to hunt for a WhatsApp number. Report it directly from the order page.
How to do it
- Open the order in the Orders menu.
- At the bottom, tap Something wrong with this order?
- Choose the type of problem: work not completed, unsatisfactory result, damage caused, overcharging, or other.
- Briefly describe what happened, then submit.
When you can report
While the work is in progress (after you've paid) up to 7 days after the work is completed or cancelled. After that, contact the team via the help centre.
After you report
The Yukser team reads it and makes a decision. You'll get an update in the app. An order can only have one active report at a time, so the matter stays with one person.
What you should know
Reporting does not mean your money is automatically refunded. Your report ensures that someone looks into it. If a refund is needed, the team handles it and lets you know.
The Tukang is only told that a report has been filed, not what you wrote. So feel free to describe things as they are.