Sometimes circumstances make it impossible to continue. A Tukang can cancel, but there are rules.
When you can cancel
After you accept an order, up until before you press "Done". However, cancelling after the customer has paid is treated more seriously and must include a clear reason (at least 3 characters).
How to cancel
- Open the order page.
- Press Cancel order.
- Choose a quick reason (vehicle broken down, sick, etc.) or write your own.
- Confirm.
What are the consequences?
- The customer receives a full refund (if they have already paid).
- The customer receives a notification with your reason included.
- Repeated cancellations can limit the incoming orders you receive.
Can't accept because the location is too far away?
Adjust your service zone in Account settings. If your radius is too wide, distant orders will keep coming in.
If there is an urgent situation (illness, accident, vehicle breakdown), cancel as quickly as possible so the customer can find another tukang.