Tukang can upload photos after finishing
Once a job is done, the tukang has the option to take 1 to 3 photos of the completed work, such as the repaired spot, a cleaned area, or a finished installation. These photos are not promotional; they are documentation of the work done, for you.
Where can you see the photos?
Photos of completed work appear in two places:
- Order details, open the completed order and scroll down to the "Hasil pekerjaan" section. Photos appear as soon as the tukang submits them.
- Above the review form, when you are asked to give a star rating and comment, the photos appear just above it under the heading "Ini yang dikerjakan, bagaimana hasilnya?", so you can judge based on the actual result.
What if there are no photos?
Not every tukang is always able to take photos. Some situations make it impossible, for example areas that cannot be documented, or a technical issue at the time. This does not mean the job was not completed properly.
If you want to confirm whether a job is fully complete, check the order status in the order details. You can also read [After the job is done](/help/setelah-pekerjaan-selesai) to understand the full completion process.
Not happy with the result?
If you have concerns about the quality of the work, with or without photos, there are a few steps you can take:
- Contact the tukang via chat directly on the order details page while the order is still active.
- Use the 7-day guarantee, you have 7 days after the order is completed to raise a claim if there is a problem with the work. Read more at [7-day guarantee](/help/garansi-7-hari).
- Contact the Yukser team, if you need further help, our team is ready to assist. See [How to contact the Yukser team](/help/menghubungi-tim-yukser).
Leaving a review based on the result
After viewing the photos (if any), you can go ahead and leave your review. Your review matters a great deal to the tukang and helps other customers choose. Read [How to leave a review](/help/memberi-ulasan-pelanggan) if you need guidance.