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7-day guarantee

Updated on 27 August 2026

Every job completed on Yukser is covered by a 7-day guarantee. If the result does not match what was agreed, the tukang who did the work comes back to fix it, at no extra charge.

What's included

  • Work that fails after completion, for example an AC that leaks again or a switch that won't turn on
  • Damage caused by the tukang's work (not by normal use)
  • Work that does not match the original agreement

How to submit a claim

  1. Open the relevant order in the Yukser app.
  2. Select Report a problem and describe what went wrong.
  3. Attach photos, up to 3. The clearer the photos, the faster the issue is understood.
  4. Submit within 7 calendar days of the job being marked complete.

Noticed something wrong while the tukang is still working? You don't need to wait until the job is done. Once the order is paid, you can submit a report the same way.

How a claim progresses

  1. The tukang responds within 24 hours with a suggested time to return and fix the issue, or, if they disagree with the claim, by escalating it to the Yukser team. No response at all? The claim is automatically escalated to the Yukser team.
  2. You agree on a time. You can decline and reschedule if the suggested time doesn't work. If two attempts still don't result in agreement, the Yukser team steps in to arrange it.
  3. The fix is carried out at no extra charge, within the scope of the original order.
  4. You confirm the result within 3 days. You'll get a reminder the day before that deadline. If there's no response, the claim closes automatically.
  5. Still not resolved? You can reject the outcome. The Yukser team hears both sides and then makes a decision.

What's not included

  • Damage from normal use after the guarantee period
  • Additional requests not included in the original order
  • Damage caused by your own actions after the work was completed
If payment to the tukang has not yet been released when a claim is submitted, it is held and only released once the claim is resolved. If payment has already been released, the free fix still applies. A guarantee claim does not automatically affect a tukang's rating; we assess each case individually.
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