Every customer can give a star rating and write a review after an order is complete. All your reviews are in one place.
Where are my reviews?
Open Profile, then tap the Reviews row. You will see your average star rating, your total number of reviews, and a breakdown of ratings from 5 down to 1. Below that is the full list: who wrote it, when, which service, and what they said.
Replying to reviews
If the reply feature is active, there is a Reply button below each review. Your reply is visible to potential customers, so make the most of it:
- Say thank you for a good review. Keep it brief.
- Respond to complaints calmly. Explain what happened without blaming the customer.
- Do not include phone numbers, addresses, or invitations to transact outside Yukser. Our team removes replies like that.
One reply per review. You can edit or delete your reply at any time using the same button. The maximum reply length is 500 characters.
I disagree with a review
You cannot delete a review yourself. it is the customer's assessment. If the content is offensive, inaccurate, or unrelated to your work, contact the Yukser team via Help. We will look into it and can remove it if needed.
Why reviews matter
Your average star rating determines your ranking, and your ranking determines how often you receive offers first. See the Tukang ranking article for a full explanation.