Need help that the Help section hasn't answered? Our team is ready to hear from you.
How to get in touch
- From the app: open the Help page and look for the contact button (currently in development across all platforms)
- Email: send a message to the support address, which will be announced in your account settings
What to have ready
- Your order ID if your question is about a specific order
- A screenshot if there's an error
- A brief description of what you were trying to do
How long will a response take?
- General questions: 24 working hours
- Issues with an ongoing order: as soon as possible, usually within 1–2 hours during working hours
- Warranty claims: 2–4 working days to resolve
No response yet?
Check your spam folder (for email). If more than 48 hours have passed with no reply, resend your message with the same subject line and add a note saying "Follow-up".
More context means our team can help you faster. Include the details upfront so there's no need to go back and forth.