Honest
We don't oversell. The price you see is the price you pay. No hidden fees.
About us
We believe every home deserves proper care.
Yukser was born from one simple question: why is it so hard to find a tukang you can trust?
Our story
In Jakarta, Bali and Bandung, millions of homes need care every day. A faulty AC, electrical trouble, a leaking roof: small problems that grow if you leave them.
On the other side, thousands of professional tukang struggle to reach the right customers. Not because they lack skill, but because there is no bridge connecting the two in a fair and transparent way.
Yukser is that bridge.
But Yukser is more than an app. We want to be a community where tukang can grow and be valued, and where customers know who they are inviting into their home. Every booking through Yukser is work that is paid fairly, with a real story behind it.
Our values
What we stand for
Fair to everyone
Tukang are our partners, not employees. They deserve a decent income and respectful treatment.
Trustworthy
Every tukang passes identity verification before they can accept orders. Your safety is our priority.
A community, not just a platform
We are building a place where tukang can grow and customers feel at ease. Work that is valued makes the city better for everyone.
Quality
How do we keep quality high?
Identity verification
Every tukang must submit an ID card (KTP) and a selfie before joining. Our team verifies each applicant by hand.
Secure payment
Customers pay through the app; Yukser holds the money and only releases it to the tukang after the job is done. No chasing payment at the door.
Rating system
After every completed job the customer leaves a rating. Tukang with low ratings are reviewed.
Dispute mediation
If there is a problem between a customer and a tukang, the Yukser team steps in to resolve it fairly.
7-day warranty
Not happy with the result? Report it within 7 days and the same tukang comes back to fix it, at no extra service fee. Still not right? The Yukser team mediates.
Warranty
The 7-day warranty: what does it mean?
What the warranty covers
- Work that doesn't match what was promised
- Work that wasn't completed properly
- Damage caused by the tukang while working
What it doesn't cover
- Wear from normal use after the job is finished
- Change requests from the customer after the work was accepted
- Services that have been fully used up (such as cleaning)
Warranty claims can be filed through the Yukser app, while the job is still in progress or up to 7 days after completion. The tukang responds within 24 hours with a proposed repair time, or passes the claim on to the Yukser team.
Our role
More than just an app
Three things we do on purpose. We only promise what already works today.
Work comes to the tukang
Free to join, no contract or exclusivity. After verification Yukser finds bookings nearby, pays through escrow so the tukang never has to collect money, and an open ranking turns good work into the next job.
A community of customers and tukang
Reviews, in-app chat and the Duta programme (neighbours referring neighbours) mean customers know who is coming to their home, and tukang know who they work for.
Clean on the road
At sign-up we record how a tukang travels. Electric motorbikes, bicycles and public transport are labelled eco-friendly. We don't claim carbon neutrality; we measure it.
