If a tukang cancels a job after you have paid, or if the Yukser team cancels a booking at your request, your money is refunded.
Where the money goes
Back to the payment method you used. If you paid through the Xendit payment page, the money returns to the same source. If you paid via QRIS, the Yukser team transfers the funds to the bank account you registered, so make sure your account details are saved in your profile.
How long it takes
This depends on the method and the bank. Usually a few working days. You will not be left in the dark: the refund status is always visible on the orders page.
Status in the app
- Processing, Yukser has started the refund
- Successful, the money has been sent back
- Failed, something went wrong; the Yukser team will contact you
Proof of refund (credit note)
Once the refund is successful, you receive a proof of refund that you can download from the orders page. Keep it for your financial records.
Money still hasn't arrived
Contact Yukser support with your order number and we will check directly with the payment provider.