You have arrived, but no one answers the door and the customer is not responding. Do not just leave, report it through the app.
How to do it
After you mark that you have arrived, the app waits for confirmation from the customer. If after 20 minutes they have not confirmed, the Customer not present button appears on the job page.
Before pressing the button
- Call or send a message via the in-app chat.
- Wait for the duration shown on screen.
Why you need to report it through the app
If you leave without reporting, the job is recorded as incomplete and that counts against your rating. If you report it, the record shows that the customer was not present, this does not affect your tier, and your travel time is taken into account.
False reports are reviewed. Reporting a customer who was actually home can result in account suspension.