Plans change sometimes. Here are the cancellation rules from the customer side.
Before the tukang accepts
Cancel any time. No charge, no notification to the tukang.
After the tukang accepts, before you pay
You can still cancel. We'll ask for a brief reason (at least 3 characters) so the Yukser team knows what happened and the tukang gets a polite heads-up.
After you pay
Cancellation is no longer automatic because the tukang may already be on their way. Contact the Yukser team via the help page, and we'll coordinate with the tukang and arrange a refund based on the situation.
Cancellation reason, what should I write?
Keep it short and honest:
- "Plans changed, don't need it today"
- "Ordered the wrong service"
- "Estimated cost is too high"
- "Will rebook with a different schedule"
Repeated cancellations without a clear reason may limit your account from placing new orders.