Yukser uses an escrow system to keep payments safe for both parties.
What is escrow?
When a customer pays, the money is not sent straight to the tukang. The funds are held by Yukser until the job is confirmed complete.
What does it protect?
- Customers are protected if a tukang does not show up or the work is not up to standard. The Yukser team can mediate and arrange a refund.
- Tukang are protected because they know the money is already in the system before they set off, so there is no need to worry about a customer disappearing without paying.
When does the tukang receive their money?
Once a job is closed and no complaints are raised within a set period, the funds are released automatically to the tukang's account.
What happens if there is a complaint?
The Yukser team reviews the case, coordinates with both parties, and decides how to split the funds based on evidence and history. The 7-day guarantee gives you time to report anything that does not seem right.
Escrow makes transactions between two strangers far safer.