While an order is in progress, you can message your tukang directly using the Hubungi Tukang button on the order page.
What do people usually ask about?
- Where the tukang currently is
- Additional directions or landmarks
- Materials or equipment you need to have ready
- Confirmation of arrival time
Does the tukang's phone number appear?
No. All communication happens through the in-app chat, so both your phone number and the tukang's stay private.
The tukang hasn't replied. What should I do?
Try sending your message again after 5-10 minutes. If there's still no response and the tukang should be on their way, contact the Yukser team. We can check the tukang's status.
Avoid sharing unnecessary personal information (bank account details, documents) through the chat.