If you arrive on site and find there is more to do than what was booked, do not ask for cash and do not start work without approval. Submit it through the app.
How to do it
- Open the job and tap Submit extra work.
- Describe clearly what needs doing and why. The customer cannot see what you can see.
- Enter the additional cost.
- Send it. The customer will get a notification.
After that
You may only start the extra work once the customer has agreed and paid. Requests that go unanswered expire after 60 minutes. If the request is declined, carry on with the original booking as normal.
The limits
- Maximum Rp 1.000.000 per booking.
- It cannot be more than the price of the original booking.
If the work is far larger than that, ask the customer to place a separate booking. It is clearer for both of you, and payment stays safe through the app.
Why you cannot ask for cash
Cash paid outside the app is not recorded, not guaranteed, and cannot be supported if something goes wrong. A Tukang who charges outside the app may be removed from the platform.