Account deletion request
You have every right to delete your Yukser account and your personal data. This page explains how, and what happens to your data.
Option 1: in the app (fastest)
- Open the Yukser app and sign in to your account.
- Tap Profile, then Edit profile.
- Scroll to the Danger zone at the very bottom.
- Tap Delete account and confirm.
Option 2: by request to our team
If you can't access the app, send us a request including the phone number registered to the account so we can verify the account owner.
- support@yukser.com
- +31 6 85036861
What happens next
As soon as the request is submitted, your account is deactivated and enters a 30-day grace period. During this period you can cancel the deletion by signing in again. After 30 days your personal data is permanently deleted and the account cannot be restored.
Data that is deleted
- Name and phone number
- Profile photo
- ID card photo, verification selfie and identity data
- Date of birth, gender and saved addresses
- Bank account number (for partners/tukang)
Data we keep
Transaction records such as orders, payments and payouts are kept in anonymised form (without your personal data) to meet legal, tax and accounting obligations. This data can no longer be linked to your identity.